FAQs

How do I sign up?

Please fill out our ONLINE application.

What does Julian on my LP Gas ticket mean?

Julian is not the driver’s name it is the calendar days of the year, i.e.  January 1 is Julian day number 1, December 31 is Julian day 365.

Do I get a Discount on Oil and Propane Deliveries?

All Fuel oil and Propane that is not in a Price Protected Program, has a .10 cents per gallon discount if paid within ten days.

What are Your Buisness Hours?

Monday thru Friday, 7am-4:30pm year-round

How Does Will Call Delivery Work?

Will Call Delivery Status means the customer calls for a delivery to be made and gives Jackman’s Inc 5 business days to deliver, to make it efficient and put it in routing.  If Jackman’s Inc. has to make a special delivery, there will be a delivery charge of $150.00.

Is Service included in my Price Protected Programs?

No, any service work is separate, and you will get a yellow service invoice, that is to be paid in thirty days.

What if I have an Emergency on the Weekend or at night?

If you have an Emergency, you dial our phone number and it will walk you through how to leave a message, and our on call person will return your phone call.  This service is for Emergencies only, Billing questions, cookstoves, are not emergencies.

How Do I Use Your Phone System?

Push extension 21 or 22, and we can answer your questions or get you to the right extension.

Do You Deliver Wood Pellets, Coal, and Firewood?

Yes, we offer delivery to Addison County, though there is a delivery fee, depending on your location.

What Does Shop Supplies Mean on My Service Bill?

It covers many things, including getting rid of oil, nuts, bolts, screws, pipe thread compound, hangers, rags, test equipment, meters, and many other little things.

Before I call in for No-Heat, what things should I check for?

  1. Make sure you have plenty of Oil/ Propane.
  2. Make sure all Electrical Switches are on.
  3. Make sure all Vents and Intakes are free and clear, with no obstructions.

What if my heat doesn't work?